FAQs

Can I also order over the phone?

Of course: you can contact us by telephone and we will gladly make the reservation for you or offer you assistance in making your reservation: Tel: +43 5557 6300

 

How can I pay online?

You can pay with Visa, MasterCard, PayPal and Sofortüberweisung (an online, cashless payment service).

 

How will I receive my valid ticket after purchasing it from the online store?

Season tickets and annual passes can be collected at a Silvretta Montafon cash desk on presentation of the voucher.  Child and senior citizen tariffs are available exclusively on presentation of valid photo ID (passport). Day passes are available at the cash desks or the ticket machines. 

 

Where is my ski ticket valid?

Ski tickets with a validity of up to 2.5-days are valid only at Silvretta Montafon. On purchasing a ski pass for three days or more, you will receive the Montafon Brandnertal Card, which includes access to all the cableways in Montafon and Brandnertal.

 

Are multi-day passes also valid on non-consecutive days?

Multi-day passes are only valid on consecutive days. There is, however, also the option of purchasing a flexipass. More information about this is available here or via telephone on +43 5557 6300.

 

Are group tariffs available?

We will gladly send you our special group prices and conditions on request. Please contact us via our contact form.

 

Are there discounts on certain tickets?

There are discounts for holders of a disabled person’s pass with an impairment in working ability of 70% or more. This discount can only be granted on-site, at all Silvretta Montafon cash desks, on presentation of identification.

 

What is a ski patrol pass and where can I buy one?

In the event of a ski accident, rescue and transport to a Silvretta Montafon valley station by the ski patrol is free of charge if you have purchased a ski patrol pass at one of the Silvretta Montafon cash desks (€ 8.40). If you have not purchased a ski patrol pass, rescue and transport incur charges. Any obligations to reimburse third-party rescue costs (e.g. helicopter rescue, mountain rescue, etc.) remain unaffected by this.

 

From when is the 2.5-day pass valid?

The 2.5-day pass is valid at Silvretta Montafon only from 1:00 p.m. on the first day of purchase and on the following two days. The pass can be purchased from all Silvretta Montafon cash desks.

 

What is an hourly pass?

The hourly pass can be purchased at any Silvretta Montafon cash desk and costs more than a day pass. You can return the pass to any Silvretta Montafon cash desk within four hours of purchase and will receive a proportional refund. Once you have exceeded this four hour limit, a refund is no longer available.

 

Who is eligible for a family season ticket or family annual pass?

The family season ticket and family annual pass is available for parents (father and/or mother) and children who live in the same household. Either the family passport or valid identification must be presented as proof. The family tariff is applied to family season tickets or family annual passes when all passes are purchased together and at the same time. The oldest child pays; all other children are free of charge. Family passes can be purchased online or on-site at any Silvretta Montafon cash desk.

 

Where should I report to if I have lost valuables in the ski region?

In the event of a loss of valuables, we will gladly help you over the phone (+43 5557 6300) or at any Silvretta Montafon cash desk.

 

Will my ticket price be reimbursed in the event of injury or illness?

In the event of injuries or illness, you will receive a proportional part reimbursement (less a processing fee of € 7.50) from any Silvretta Montafon cash desk, on presentation of a medical certificate (from a doctor in Montafon; this can be submitted later). There will be no refund for companions or in the event of early departure.

 

Where can I find the general terms and conditions of business?

The general terms and conditions of business of Silvretta Montafon GmbH can be found here.

 

Are my personal details transferred securely?

Your personal details are protected with the latest security technology. We treat your personal details confidentially, do not pass them on to third parties and only process personal details that you have given us voluntarily.

 

 

If you still have questions to which you cannot find the answer in these FAQs, then please use our contact form or write to us at service@silvretta-montafon.at